Case Study: Her Majesty’s Court Service2018-03-14T17:00:55+00:00

Open and shut case, is verdict on Dataphone’s HM Court Services telephony delivery

Flexibility in communications is important to HM Court Services (HMCS), now part of the Ministry of Justice. The need to stay in touch with a number of other Agencies, regardless of any external factors is vital to the smooth running of the Magistrate and County Courts throughout England and Wales.

Dataphone’s ability to provide bespoke systems and service with excellent financial returns, enabled them to become the preferred supplier to the Ministry of Justice with over 150 contracts delivered.

The Challenges

With so many Courts across the UK, the ability to provide bespoke solutions for each, whilst enabling them to all communicate effectively and robustly, has been imperative. It is also essential that the work, to install new telephony systems and cabling, does not affect the day-to-day proceedings, so the work is carried out efficiently and outside of normal Court time.

Dataphone’s Solution

Dataphone has provided telephony solutions to over 150 Court Services across the UK – from Truro, Aberystwyth and Glasgow in the west, across to Kent, Ipswich and Newcastle in the east. Dataphone have often had to manage installations and work for a number of different Court Services simultaneously, across the country, throughout the busy period of January to March working late into the evenings and across weekends to ensure the day-to-day court business can always continue uninterrupted.

Solutions have included: –

  • Ability to provide telephone hearings
  • Easy-to-use audio conferencing and call recordings for Judges
  • Cost neutral programs to replace legacy systems
  • Bespoke systems designed and installed by highly experienced engineers
  • Inclusive support packages
  • Reduced operating costs
  • Delivery out of hours

Key elements of Dataphone’s service are the extra support provided to clients after installation, whether this be training, servicing or fault resolution; as well as our commitment to competitive pricing. Support was key to many of the Court Services that chose Dataphone, as the need to retain a smooth and functional telephony service is imperative.

The need for cost effectiveness and transparency is always important but particularly so when using public funds; value for money is always a key factor to satisfy the public sector audits.

With the need to work around these sensitive installations and, in line with Dataphone’s reputation, the solutions have always been delivered to the customers satisfaction.

VIEW THE COURTS WE SUPPLY

“I wish to express my appreciation to you and your team for the professional way in which the system at the Ipswich Magistrates Court was quoted and installed. From our first meeting through to the training the process was dealt with in a very professional and helpful way. It was a team effort including all the staff in the office. I would be happy to recommend Dataphone”.

Gordon Fiddy, Project Manager, Suffolk Magistrates Court

“Thank you for the great job done at Dartford yesterday. Staff at the Court commented on how much better the new set up was so thanks to you and your team.”

D Castle, Telecoms Branch, Ministry of justice ICT

“Thank you very much for your work over the project being done on the telephones at Swan Street. I would also like to thank the engineers as they have managed to get the whole building cabled, instead of just the docks and cells. Many workmen would have just done the minimum and left but they did nit do that and I very much appreciate their efforts”

Sue Adams, Deputy Court Manager, Inner London Crown Court

“I would just like to take this opportunity to let you know that I was very pleased with both sets of engineers who worked on my Newcastle and Scarborough projects. I was particularly pleased with their professionalism, their ability to complete the job stress free and they are great communication skills with the users. I will definitely be requesting for their services in my future projects”.

Maricris Manlises, Telecoms officer, Department for Constitutional affairs